(Last revised: 8 January 2019)


What is a cookie? A cookie is a text file stored by a web server on a device, and the content of a cookie can be retrieved and read only by the server that created the cookie. The text in a cookie often consists of identifiers, site names, and some numbers and characters, which will help us identify your device, secure your access to our Site and Services generally, and remember your custom preferences over time.  


Why do we use cookies? We use cookies to learn how you interact with our content and to improve your experience when visiting our Site and Services. For example, some cookies remember your preferences (i.e. ‘remember me’ function, operating system, language use, etc) so that you do not have to repeatedly make these choices when you visit our Site. You can manage or delete cookies at your own preference (and as elaborated below) however if you clear cookies, you will need to change your settings the next time you visit Alphien’s Site.


What types of cookies do we use? We use two types: persistent cookies and session cookies. A persistent cookie allows us to recognise you as an existing user, thereby enabling you to return to Alphien’s Site or interact with our Services without signing in again. After you sign in, a persistent cookie stays in your browser and will be read by Alphien when you return to one of our Site that uses our Services. A session cookie only lasts as long as the current visit.


What are the cookies used for? Generally, we use cookies for technical and monitoring purposes as seen in this table:

General Uses

Specific Uses

Usage Description

Can I opt-out?

Technical Login and verification If you are signed in to your account, cookies enable us to show you the right information and personalise your experience such as your browser used, technical browsing session, operating system, accessibility parameter. No
Security Support our security features and help us detect malicious activity and violations of our Terms of Use. No
Personalisation Storage of your preferences and settings. No
Monitoring Statistical Allows us to understand and improve our features, services, and content based on your interaction on our Site and Services. Specifically, how often you use the Site and Services, aggregated usage, performance data, frequently visited pages, and most searched topics and content. No


What third-party cookies we use We use some third party service providers for certain technical support and tracking utilities, and we use these third-party cookies to collect information about your activities on our Site and Services to help us optimise your experience and improve our Services. Presently, we use cookies collected from (i) Mautic, and (ii) Piwik.


Controlling cookies Please note that most browsers automatically accept cookies. If you do not wish certain cookies to be used, you will need to actively delete or block the cookies. If you reject the use of cookies, you will still be able to visit our Site and Services but you may limit your overall user experience. For example, if you disable the personalisation function, you may not be able to save customised settings such as your login information. You further note that by using our Site and Services without deleting or rejecting some or all cookies, you agree that we can place those cookies that you have not deleted or rejected on your device.


Find out how to manage cookie setting for your browser here: Internet Explorer > Google Chrome > Safari > Mozilla Firefox > Opera